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MGT510 Total Quality Management (alt. code=MGMT510)


MGT510 Total Quality Management (alt. code=MGMT510)

MGT510 Total Quality Management (alt. code=MGMT510).Download/upload Video Lectures, Handouts, Helping Materials, Assignments Solution, Online Quizzes, GDB, Past Papers, Solved Papers and more….

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Join MGT510 Total Quality Management (alt. code=MGMT510) for comments and conversations

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:51am


Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:51am


Quality magazine whcih discuss different concepts of quality

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:51am


PIQC Profile,newsletter and case studies

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:51am


MGT510 Total Quality Management (alt. code=MGMT510) FAQS!!!

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:50am

Question: What is the significance of ISO 9000?

ISO 9000 is International organization for standardization 9000 means a set of quality management standards, which are completed in 1982 and published in 1983. Now more than 90 countries have adopted ISO 9000 2000 as national standard. ISO 9000 series consists of following three standards: - ISO 9000:2000 Quality Management systems – Fundamental - ISO 9001:2000 Quality Management systems – Requirements or specifications - ISO 9004:2000 Quality Management systems – Guidance for Performance Improvement The various benefits for adopting these standards are: • Quality of product or service improves • Management system improves • Less customer complaints indicates Customer satisfaction • Waste elimination • Internal communication of your organization improves • Market opportunity increases If your organization is already ISO certified then it’s your responsibility that you should maintain quality and thus in turn maintain the standards. But if your organization is not ISO quality management system certified then you must ascertain your organization’s plan so as to achieve ISO certification. When someone purchases a product from an organization which has ISO 9000 standard certification with appropriate standard then the customer has assurance that the quality he receives is what he is expecting.

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:50am

Question: What is the difference between 'Big Q' and 'Little Q'?

‘Big Q’ is a broader term that refers to the quality of products, services, people, processes and environments as a whole. It considers all these elements as a system. ‘Little Q’ is a narrower term referring to the quality of each of these elements individually.

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:50am

Question: How cost can be reduced by improving quality?
Answer: Cost Reduction via Quality Improvement: Generally the perception is that quality improvements may result in increase in cost. Our strong belief is that the implementation of quality drive will certainly result in achieving cost reduction. In this respect some aspects of cost of quality are given below: 1. Cost of Conformance a) Cost of Prevention b) Cost of Appraisal 2. Cost of Non-Conformance or Failures a) Cost of Internal Failure b) Cost of External Failure or lost opportunity The following explanations will elucidate our earlier point that cost reduction will follow if quality improvements are ensured. 1(a) Cost of Prevention It is the cost to ensure that customer requirements are met. Examples include: • Quality Planning • Quality Engineering • Training to improve quality • Maintenance & Calibration of production & inspection of equipment • Supplier assurance The objective is to ensure maintenance of quality systems. (b) Cost of Appraisal It is the cost to ensure that the work processes are producing outputs that meet customer needs or requirements. Examples include: • Quality data acquisition and analysis • Quality measurement criteria • Quality audits • Laboratory Acceptance Testing • Field Evaluation and testing • Inspection and Testing • Raw Materials Testing • In-process Testing • Review of test and inspection data The above expenses are incurred after production, but before sales to identify defective items.

Question: What is the difference between TQM and Strategic TQM?

TQM is the attainment of customer satisfaction through continual process improvement. Strategic TQM implies formulating plans to achieve the very goal that is, customer satisfaction.

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:50am

Question: What is the difference between continuous and continual quality improvement?
Answer: Continual improvement is a broader term preferred by W. Edwards Deming to refer to general processes of improvement and encompassing “discontinuous” improvements—that is, many different approaches, covering different areas. Continuous improvement is a subset of continual improvement, with a more specific focus on linear, incremental improvement within an existing process. Some practitioners also associate continuous improvement more closely with techniques of statistical process control.

Question: What is the significance of TQM?

Significance of TQM The importance of TQM lies in the fact that it encourages innovation, makes the organization adaptable to change, motivates people for better quality, and integrates the business arising out of a common purpose and all these provide the organization with a valuable and distinctive competitive edge. Through TQM, companies will be ready to achieve values such as: • High product/service value/quality • Satisfactory product/service in a long life-cycle • Efficiency in lead-time and cycle time • High competitive value • Economical and quick response to emergencies

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:49am


MGT510 Total Quality Management (alt. code=MGMT510) GLOSSARY!!!

Comment by + ((( PἇƦÎzἇἇÐ ₱ἇƦÎѠÎ₰h!!! ))) on April 25, 2014 at 11:49am

Tree Diagram : A tool to expand a proposed change from a general idea to a specific series of concepts or actions. Used to systematically map out in increasing detail the full range of paths and tasks that need to be accomplished to achieve a primary goal and related subgoals.

Ultimate Customer : The person or unit who receives the output from a series of processes and for who these processes are designed. Without the ultimate customer, there would be no need for the intermediate processes to exist.

Unfreezing :

Reassessing old values and behaviors and becoming open to the acceptance of a new culture.


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