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Total Marks 5
Starting Date Monday, May 12, 2014
Closing Date Tuesday, May 13, 2014
Status Open
Question/Description

Suppose in an organization there are 3 different departments ‘A’, ‘B’ and ‘C’. Each department has its own manager responsible for his/her employees. Manager of ‘A’ and ‘B’ departments recently allowed paid leaves to 2 sick employees on medical grounds and these leaves were approved by higher authority.  The medical condition of these employees resulted due to a past health problem and top management had not communicated any defined leave policy for such cases. However, manager of ‘C’ department refused to give paid medical leaves to his subordinates on grounds that it was not company policy to do so. 

As a student of TQM, do you think this is an issue of ‘Quality’? If yes, then justify how you believe so. (Avoid lengthy and unnecessary explanations)

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